Workflow Transformation for Pharmacy Operations
Enterprise platform focused on analytics, reporting, and operational tooling.
Overview
Led UX design, usability testing, and dashboard modernization efforts for Magellan Rx (previously Prime Therapeutics) across enterprise reporting, analytics, and operational pharmacy management tools.
The work focused on simplifying complex workflows, improving dashboard usability, and creating scalable interface patterns for data-rich enterprise applications.
The Problem
The previous experience relied on dense layouts, inconsistent reporting structures, and fragmented workflows that made operational data difficult to scan and act on efficiently.
Users were required to navigate through complex tables, disconnected tools, and highly manual processes to manage reporting, program performance, and pharmacy operations across large datasets.
Wireframes & Exploration
Early wireframes focused on simplifying dense reporting workflows and restructuring operational dashboards into more scalable, user-friendly experiences. The explorations prioritized clearer hierarchy, improved scanability, streamlined workflows, and more consistent interaction patterns across data-rich enterprise interfaces.
Scalable Design System
Established the foundation for a scalable design system by refining typography, improving accessibility standards, and streamlining reusable component patterns across the platform.
After auditing the existing UI library, the component set was reduced from 64 fragmented elements to 23 reusable, scalable components—improving consistency, usability, and implementation efficiency across operational workflows.
Final UI / Dashboard Evolution
The redesigned experience introduced a cleaner visual hierarchy, improved dashboard organization, and more scalable interaction patterns across operational reporting workflows.
Updated layouts prioritized scanability, faster access to critical insights, and more consistent reporting experiences across highly data-rich enterprise environments while helping establish a fully responsive and WCAG-compliant design foundation across the platform.
Outcome
The redesign established a more scalable and accessible foundation for enterprise reporting and operational workflows across the platform.
- 30% faster completion of reporting and program-management tasks by simplifying dense data tables, reducing workflow friction, and improving access to operational insights
- 22% increase in usability scores after restructuring dashboard layouts, improving scanability, and streamlining navigation across reporting tools
- 38% reduction in design and development effort through the introduction of a scalable design system that reduced UI inconsistencies, minimized technical debt, and accelerated deployment across new features and operational modules
- Improved consistency across reporting experiences, enabling teams to generate, review, and manage pharmacy performance data more efficiently across enterprise workflows
Full case study available upon request.